Here are Adventure Elements’ Terms and Conditions. Do take time to read them through and please contact us if you have any questions relating to them.
Cancellation by Client: If for any reason you cant make your course then the following cancellation policy applies.
For British Canoeing Courses
Cancellation 3 months prior to the course = Full refund.
Cancellation 6 weeks prior to course = Loss of 40% deposit
Cancellation less than 6 weeks prior to the course = No Refund
For all other courses
Cancellation 6 weeks prior = Full Refund
Cancellation 4 weeks prior = Loss of 40% deposit
Cancellation less than 4 weeks prior = No refund
Please note we will always try an reschedule or find another suitable date.
Cancellation by Adventure Elements: Whilst every attempt is made to ensure that the course/ activities actually run, we reserve the right to cancel it if viable numbers are not reached or due to adverse weather conditions or circumstances beyond our control. If we cannot offer a suitable alternative date, a full refund will be given.
Change of Venue: Due to weather conditions, we may need to change to a different venue in order to provide you with an enjoyable experience. Please ensure that the phone and e-mail details are correct on the booking form and that you can be contacted on these numbers.
Personal Belongings: Adventure Elements cannot be held responsible for the loss or damage to personal belongings, equipment or your vehicle while you attend a course. When on the water please avoid taking valuables e.g. jewellery, watches, glasses, non-waterproof cameras.
Safety Participation: Participation in adventurous activities entails some risk of injury. We take all reasonable steps to provide you with the level of care and assurances and safety appropriate to the activity. We expect clients to contribute to their own and each other’s safety by following the instructions given by staff.
Photographs: Photographs may be taken during your course and Adventure Elements reserve the right to utilise images for promotional purposes.
Data Protection: We will not sell or give out your personal details or e-mail address to any others without your permission.
Adventure Elements are committed to keeping your personal data safe and ensuring the security of any personal data we may process.
We are committed to complying with the new GDPR directive that comes into force on 25th May 2018 that gives greater protection to your personal data.
Insurance: You are advised to take out your own personal insurance against personal loss, injury or having to cancel your course. For further details on Adventure Elements insurance please contact us.